If you have ever ordered from our online store you have received a packing slip with your order. Our packing slips are emblazoned with a message, “Thank you for supporting small family owned business in America – The Carra Family”
I would briefly like to touch on why we include that message. Everybody already knows that Simple Baby is a small family owned business, so why the message? Of all people we understand the choices available to a shopper online. We are fully aware of our competition, the deal sites, Amazon, and even co-ops. However, our online customers have chosen us for whatever reason from the throng of other choices, and that means worlds to us!
We may not be the cheapest solution on the net, but know that when you do purchase from us you are supporting a little boy’s swim lessons or an extra Christmas present under the tree. You are also securing what we would like to think of as excellent customer service. There are only two to three faces at any given time working behind the scenes, so we pride ourselves on doing our very best to get packages out on time, and safely. As well as answering product questions and offering laundry support to our customers.
Please keep in mind that because we are a family we also do family things. Please understand when sending emails that they may not get answered before bedtime or your midnight Facebook message might not get noticed until lunchtime the next day. Regardless our goal is still the same, provide the best customer support that we can while supporting our family AND yours.
So we are taking the a-maze-a-mom challenge, we promise that each purchase made with you will receive top notch customer support and walk away amazed or your next order ships free.
Thanks again for supporting a small family owned business in America
- The Carra Family